FAQs

After you place your order, we'll send a tracking number to your email. If you don't receive one, or if you have any questions or concerns about your delivery, please email our care team at contact@vytalise.eu. We're always here to help.

We want you to feel confident in every purchase. If you need to return a product, please email our care team at contact@vytalise.eu and then post any unopened, unused items back to us, and we will happily process a full refund for you.

We work hard to get your wellness products to you quickly. Our team aims to dispatch all orders placed before midday on the same day. Our warehouse operates Monday through Friday, so any orders placed after midday on a Friday won't be dispatched until Monday morning.

We're here to help get your order moving! 

A 'pending' status usually means we haven't yet received final confirmation of your payment. This is often a simple step to resolve. 

Please email our care team at contact@vytalise.eu right away. We'll look into the payment details and ensure your wellness products are shipped out as quickly as possible.

We have a convenient Subscription Service so you never have to worry about running out of your daily essentials. You'll be able to easily set your preferred delivery schedule and manage every detail anytime directly from your account. Keep an eye on your email for the official launch!

Yes, absolutely. When the feature launches, you will have full, simple control over your subscription. This includes changing your delivery frequency, adjusting product quantities, or cancelling entirely—all managed easily through your online account. We aim to make wellness flexible for you.

Simply add the products you need to your cart, and enter the code in the checkout. 

Please note that our coupon codes are designed for single use per person, must be used before their expiry date, and can't be combined with other offers or applied to items already on sale.

We want to make sure you get the value you deserve. When a coupon isn't working right away, here are the three most common things to check first: 

1. Check the expiry date: Please confirm that the offer is still active and hasn't passed its final date. 
2. Verify the code: Double-check that the letters and numbers are entered exactly as they appear (sometimes a simple typo can cause a hold-up!). 
3. Confirm product eligibility: Ensure the coupon applies to all the items currently in your basket. Some offers are for specific products or brands that we carefully curate. 

If you’ve checked all three and the code is still not working, please email our care team at contact@vytalise.eu. We're always happy to step in and help make things right, so you can shop with confidence.

If you placed an order and haven't received your confirmation, please don't worry. Sometimes these emails can be delayed or end up in your spam folder. 

If you're still waiting, please email our care team at contact@vytalise.eu. 

We'll quickly and happily check your order details for you and ensure everything is processed and confirmed.

The warranty for our Blue Green water distillers is two years.

This warranty is valid only in Germany. Products shipped abroad are not covered by the warranty. If your product shows signs of rust or corrosion (excluding surface rust), you can make a warranty claim.

The warranty does not cover damage caused by improper handling, such as incorrect cleaning or scratches. Furthermore, our warranty covers only the distiller itself. The glass carafe and filter housing are excluded.