Terms and Conditions

Last Updated: 04/11/2025

Welcome to Vytalise.

Vytalise is owned and operated by By Nature BV, a company registered in the Netherlands (Chamber of Commerce number 64618471) These Terms and Conditions (“Terms”) govern your use of our website, www.vytalise.eu (“Site”), and any related services we provide. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.


1. About Us

We are Vytalise, a brand of By Nature BV.

For customers located in the EU, products ordered through the website are supplied by By Nature BV based in the Netherlands.

Our registered EU office is Vogt 19, 6422 RK, Heerlen.

Our company number is 64618471.


2. About You

  • Please make sure that the details that you provide to us about yourself are complete and accurate.
  • Unless you tell us otherwise, we will assume that you are purchasing the products or services for your own use. If you are purchasing on behalf of someone else, our agreement will still be with you and you will be responsible for complying with these Terms, including payment obligations.
  • We sell products for personal use only. If you intend to buy in connection with trade, please contact us regarding a trade account.
  • To use our Site and make purchases, you must be at least 18 years old, provide accurate and complete information, and comply with these Terms and all applicable UK laws and regulations.


3. Account Registration

When you create an account with Vytalise, you agree to:

  • Keep your login details confidential.
  • Be responsible for all activity under your account.
  • Notify us immediately if you suspect unauthorised use of your account.
  • We reserve the right to suspend or terminate any account that violates these Terms.
  • Use our website only for lawful purposes and in a way that does not infringe others’ rights or restrict their use of the Site.
  • Not make commercial use of or publish any content from our website without prior authorisation.
  • Respect third-party copyright content displayed on the Site.
  • Acknowledge that we are not responsible for third-party websites linked from our Site.


4. Products and Orders

  • All product descriptions and prices are subject to change without notice.
  • We make every effort to display products accurately, but colours and details may vary slightly.
  • Your order constitutes an offer to purchase goods from us.
  • We reserve the right to refuse or cancel any order due to availability, pricing, or payment issues.


5. Pricing and Payment

  • All prices are displayed in Euros and include VAT where applicable.
  • Payment must be made at the time of purchase via our secure payment gateway.
  • We accept major credit/debit cards and other payment methods listed at checkout.
  • You confirm that you are authorised to use the payment method provided.
  • If a pricing error is identified, we may cancel the order and allow you to reorder at the correct price.


6. Shipping and Delivery

  • Shipping times and costs are displayed at checkout.
  • Delivery dates are estimates only and not guaranteed.
  • Risk of loss or damage passes to you upon delivery.
  • You must ensure someone is available to accept delivery at the provided address.
  • Alternative delivery arrangements with the carrier are your responsibility.
  • The product becomes your responsibility once delivered to you or a designated safe place.
  • If delivery fails, the carrier may attempt redelivery, use a collection point, or return the item to us.


7. Returns and Refunds

Please refer to our Returns Policy for details on returning items and requesting refunds. We comply with the EU Consumer Rights Directive (2011/83/EU), which provides a 14-day cooling-off period for most online purchases.


8. User Data and Privacy

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which explains how we handle your data, including account information, payment details, and browsing activity.

By using our Site, you consent to this data processing.


9. Intellectual Property

All content on this Site is owned or licensed by Vytalise and protected under UK and international intellectual property laws. You may not copy, reproduce, or distribute any content without written consent.


10. Prohibited Uses

You agree not to use the Site to:

  • Violate any applicable law or regulation.
  • Infringe on the rights of others.
  • Upload harmful, offensive, or unlawful content.
  • Attempt unauthorised access to our systems or data.


11. Limitation of Liability

To the fullest extent permitted by law, Vytalise will not be liable for:

  • Indirect or consequential losses.
  • Loss of data, revenue, or profits.
  • Damages arising from use or inability to use the Site or products.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or liability that cannot be excluded under Netherlands law.


12. Indemnification

You agree to indemnify and hold harmless Vytalise from claims, damages, or expenses arising from your use of the Site or breach of these Terms.


13. Termination

We reserve the right to suspend or terminate access to the Site without notice if these Terms are breached.


14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site constitutes acceptance of the updated Terms.


15. Governing Law

These Terms are governed by EU law and subject to the exclusive jurisdiction of the courts of the Netherlands.


16. Contact Us

If you have any questions about these Terms, please contact us at contact@vytalise.eu

Address: By Nature BV, Vogt 19, 6422 RK, Heerlen