1. Warranty Period
We provide a 1-year warranty from the date of purchase (delivery date) for the blue green Water Pro distillation device.
This warranty is additional to your statutory rights under applicable consumer protection laws, which remain unaffected by this voluntary warranty.
2. What the Warranty Covers
During the warranty period, we guarantee that the distiller is free from defects in materials, workmanship, electrical and mechanical components, and that it operates in accordance with its advertised performance under normal use.
Specifically, this includes defects that occur under normal use conditions — e.g., failure to start, malfunctioning heating or cooling elements, cracked or leaking distiller body (if not caused by misuse), or other production- or material-related faults.
The warranty also includes the advertised long-term corrosion protection, guaranteeing that internal stainless-steel parts will not degrade prematurely under normal operation.
3. What the Warranty Does Not Cover
The warranty does not apply in cases of:
- Damage caused by improper use, abuse, negligence, or non-compliance with the instructions contained in the user manual (e.g., using the device for purposes other than water distillation, incorrect cleaning or maintenance).
- Damage caused by transport (after purchase), unauthorized repair, disassembly, or modification of the device.
- Wear parts or expendables (e.g., carbon filters, sealing gaskets, glass jug if broken due to impact, etc.).
- Defects or damage resulting from normal wear and tear over time, or from use outside of intended domestic application.
4. Claim Process
To make a warranty claim, the customer must:
- Provide proof of purchase (invoice or receipt showing date of purchase).
- Describe the defect clearly, including photos if relevant.
- Return the product (in its original or sufficiently protective packaging) or, if offered, provide access for inspection.
We will examine the claim and — at our discretion — either repair, replace, or refund the product, following the principle of minimum burden to the customer. Labour, parts, and return shipping (when the claim is justified) are covered by this warranty.
If repair or replacement is not reasonably possible (e.g., discontinued model or lack of replacement parts), we reserve the right to offer a refund or equivalent solution.